Payment Policy
- Policy Scope and Application
- Account Holder Payment Details
- Making a Deposit
- Deposit Handling
- Withdrawal Requests
- Withdrawal Checks and Release
- Verification Documents
- Currency and Exchange Rates
- Fees and Transaction Costs
- Declined and Reversed Payments
- Chargebacks and Payment Disputes
- Inactive and Dormant Accounts
- Financial Crime Prevention
- Payment Assistance
Leon Casino aims to keep payments simple, transparent and secure for customers in Australia. This Payment Policy explains how deposits, withdrawals, payment information and transaction reviews are handled when you use the Leon Casino platform.
By using the cashier, you confirm that you have read and understood this policy. Payment services may be subject to account checks, transaction limits and conditions displayed in the cashier at the time of use.
Policy Scope and Application
This policy applies to all payment activity connected with a Leon Casino account, including deposits, withdrawals, refunds, reversals and related verification procedures. It should be read together with the other terms governing your account and use of the website.
Leon Casino may update payment procedures when operational, technical or legal circumstances change. The version available on the website will apply to transactions made after publication, unless a different arrangement is required for a transaction already in progress.
Account Holder Payment Details
Every payment method used with Leon Casino must be registered in the account holder's own name. You must not use a card, bank account, electronic wallet or other payment instrument belonging to another person.
The information submitted during a payment must be accurate, complete and current. Leon Casino may reject or suspend a transaction where the account details do not match the payment information, where ownership cannot be established, or where the transaction appears inconsistent with normal account activity.
You are responsible for keeping payment credentials and account access information confidential. Leon Casino will not be responsible for activity carried out through your account when you have failed to protect those details.
Making a Deposit
Deposits must be made through a payment method available in the Leon Casino cashier. The options presented may depend on your location, account status, technical availability and other relevant factors.
Before confirming a deposit, review the amount, currency, payment method and any applicable conditions shown in the cashier. You should only deposit funds that you are permitted and financially able to use for entertainment purposes.
A deposit may be declined if the payment method is unsupported, the transaction cannot be authorised, the account requires further review, or the transaction does not satisfy the applicable payment requirements.
Deposit Handling
Leon Casino sends deposit requests for processing through the selected payment channel. The time required for funds to appear in your balance can depend on the payment method, the payment provider and any additional checks that apply.
A transaction shown as pending should not be treated as completed until the funds are credited to your Leon Casino balance. Do not repeat a deposit request solely because the first request has not yet appeared as completed, as this could result in duplicate payment attempts.
Any deposit limits, available methods and other transaction conditions are displayed in the cashier. Leon Casino does not guarantee that every payment option will remain available at all times.
Withdrawal Requests
Withdrawal requests must be submitted through the options made available in the cashier. Leon Casino may direct a withdrawal back to the payment method used for the relevant deposit where this is appropriate and technically possible.
You may be required to complete account or payment verification before a withdrawal is released. A request may also be reviewed if the account contains incomplete information, the payment method has not been confirmed, or the transaction history requires clarification.
Only withdrawable funds may be requested. Promotional funds, restricted balances or amounts subject to applicable play conditions may not be available for withdrawal until the relevant requirements have been satisfied.
Withdrawal Checks and Release
Withdrawal requests are reviewed to protect customers, prevent unauthorised activity and confirm compliance with this policy. Leon Casino may check the source and ownership of funds, the payment method and the account information connected with the request.
Processing times and withdrawal limits, where applicable, are the values displayed in the cashier or communicated during the transaction process. The time taken for funds to reach you may also depend on the receiving financial institution or payment provider.
Leon Casino may delay, decline or amend a withdrawal where verification is incomplete, the request contains inaccurate information, the payment route is unavailable, or the transaction raises security or compliance concerns.
Verification Documents
Leon Casino may request documents or information to confirm your identity, address, payment method ownership or other account details. Requests will be assessed according to the circumstances of the account and transaction.
- Proof of identity, such as an acceptable government-issued identification document.
- Proof of address, such as a recent document showing your name and residential address.
- Proof of payment method ownership, such as information confirming that the card, account or wallet belongs to you.
Documents must be clear, valid and consistent with the information registered on your account. You should provide them through the secure method specified by Leon Casino and must not submit altered, misleading or incomplete material.
Currency and Exchange Rates
Payment transactions may be processed in the currency supported by the selected method and shown in the cashier. Your bank, card issuer or payment provider may convert the transaction into another currency before it reaches your account.
Where conversion is performed by a third party, the exchange rate and resulting amount may differ from the figures displayed by Leon Casino. Leon Casino does not control exchange rates applied by external financial institutions.
Check the currency and final amount carefully before confirming a payment. You remain responsible for any difference caused by currency conversion or by the policies of your payment provider.
Fees and Transaction Costs
Any Leon Casino payment fee, limit or charge applicable to a transaction will be identified in the cashier or during the relevant payment process. Do not confirm a transaction unless you understand the displayed amount and conditions.
Your bank, card issuer or payment provider may impose its own fees, conversion costs or other charges. These costs are outside Leon Casino's control and may not appear in the Leon Casino balance or transaction confirmation.
If a charge is unclear, review the payment record and the terms provided by the relevant financial institution before submitting another request.
Declined and Reversed Payments
A payment may fail because of insufficient funds, an incorrect payment detail, an authorisation issue, a technical interruption, a security check or a restriction imposed by the payment provider. Leon Casino may not receive a detailed reason for every declined transaction.
If a completed deposit is later reversed, cancelled or returned by the payment provider, the corresponding funds may be removed from your Leon Casino balance. Leon Casino may also restrict further use of the account while the matter is reviewed.
Do not attempt to conceal or offset a reversed payment by making unrelated transactions. Contact payment support if you believe a transaction has been incorrectly declined or reversed.
Chargebacks and Payment Disputes
You must not initiate a chargeback or payment reversal through your bank or payment provider without first raising the issue with Leon Casino, unless you are responding to an unauthorised transaction that genuinely requires immediate action through your financial institution.
Unjustified chargebacks may lead to account restrictions, recovery of associated costs, cancellation of pending withdrawals or suspension of access. Leon Casino may provide transaction records and relevant account information to the payment provider when responding to a dispute.
If you do not recognise a transaction, secure your account promptly and provide accurate information so that the matter can be investigated. You must cooperate with reasonable requests for clarification or supporting evidence.
Inactive and Dormant Accounts
An account may be treated as inactive when it has not been used for a period determined under the applicable account terms. Payment activity alone may not restore full account access where additional verification or account review is required.
Before attempting to withdraw funds from an inactive account, ensure that your personal and payment information remains accurate. Leon Casino may request updated verification details before processing a payment connected with an account that has had limited or no recent activity.
Any treatment of remaining balances, administrative conditions or account status will be handled in accordance with the applicable account terms and information provided to you.
Financial Crime Prevention
Leon Casino applies general controls designed to reduce the risk of fraud, money laundering, payment abuse and other unlawful use of financial services. These controls may include reviewing transaction patterns, confirming payment ownership and requesting information about account activity where appropriate.
Transactions may be delayed, refused or reported to the relevant parties when they appear unusual, inconsistent with the account profile or connected with prohibited conduct. Leon Casino may restrict access while checks are completed and may not disclose every internal security measure or review criterion.
You must use the account lawfully and provide truthful information when requested. Funds must not be deposited or withdrawn on behalf of another person, and the account must not be used to transfer funds unrelated to genuine use of the Leon Casino service.
Payment Assistance
If you have a question about a deposit, withdrawal, verification request or transaction status, review the cashier and your payment provider's records first. When contacting Leon Casino, include relevant transaction details without sending passwords, full payment credentials or other unnecessary sensitive information.
For payment assistance, contact [email protected]. Support may request information needed to identify the account and investigate the issue, but Leon Casino will not ask you to disclose your account password.
Leon Casino may require you to complete the available verification process before discussing account-specific payment information or releasing funds.
Last updated: