Leon Casino Responsible Gaming

At Leon Casino we believe gambling should always be viewed as entertainment rather than a way to make money. Our site is designed to provide an enjoyable experience while minimising potential harms associated with problem gambling.

This Responsible Gaming statement explains the measures we provide, the signs to watch for, and where to seek help if gambling becomes difficult to control.

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Our Commitment to Responsible Gambling

Leon Casino is committed to promoting safe play and responsible behaviour across our platform. We support policies and tools that help customers make informed choices and avoid harm. Our approach combines transparent information, practical account controls, and access to external support.

We actively monitor play patterns for behaviours that may indicate elevated risk and we offer staff training to ensure sensitive, respectful engagement with any player who needs assistance.

Recognising Problem Gambling

Problem gambling can develop gradually and may present in different ways. Common warning signs include chasing losses, betting more than intended, neglecting responsibilities, and experiencing anxiety related to play.

If you notice these signs in yourself or others, consider using self-assessment tools or contacting a qualified support service. Early action can prevent harm and restore control.

Self-Assessment and Limits

Leon Casino provides options for players to manage their behaviour proactively. Self-assessment helps players reflect on their relationship with gambling and choose appropriate safeguards.

• Deposit limits - set daily, weekly or monthly maximums for funds added to your account
• Loss limits - specify maximum allowable net losses within a selected period
• Reality checks - session timers and pop-up reminders showing elapsed time and recent activity
• Cooling-off periods - temporary pauses from play for a defined number of days
• Self-exclusion - longer-term account closure with a minimum exclusion period

Responsible Gaming Tools

We make a range of responsible gaming features available to help players control their activity and reduce risk.

• Account limits - quick access to set or adjust deposit, loss and bet-size limits
• Session management - reality checks and automatic session time warnings
• Time-outs - short-term suspension of account access for immediate breaks
• Self-exclusion options - multi-month or permanent exclusion with clear reactivation processes
• Account history - detailed transaction and play history to support self-monitoring
• Direct support access - clear links to contact our customer support team for help

Support and Assistance

If gambling becomes difficult to control, we strongly encourage players to seek professional help. Our team will act respectfully and provide guidance on the options available.

For confidential assistance you can contact our support team at [email protected]. Independent external support services include:

• Gambling Help Online - national online support and information
• Australian Government - Gambling Support Services - information on national services and resources

The National Gambling Helpline (1800 858 858) is a free and confidential service for people affected by gambling. These organisations are independent external support services and are not partners or services operated by Leon Casino.

Underage Gambling

Only individuals aged 18+ or older may use the website. Leon Casino operates strict age-verification procedures and will deny access or close accounts where underage use is identified.

Parental Controls

Parents and guardians can reduce the risk of underage access by using device-level and account-level controls. These include:

• Operating system and browser settings to restrict app downloads and website access
• Third-party parental control software to block gambling content
• Storage of payment methods outside of children’s reach and supervision of online activity

We also encourage families to discuss the risks associated with gambling and to seek professional advice if they are concerned about a young person.

Tips for Staying in Control

Practical steps can help maintain healthy play. Consider the following guidance when using Leon Casino.

• Set realistic budgets before you start and never chase losses
• Use deposit and loss limits to keep spending within planned levels
• Take regular breaks and enable reality checks to monitor session length
• Limit the number of payment methods saved on your account
• Avoid gambling when you are under stress, tired, or using alcohol or drugs
• Talk to trusted friends or professionals if gambling affects your mood or relationships

Changes to This Policy

Leon Casino reviews responsible gaming measures periodically. We may update this policy to reflect new tools, evidence, or improvements to player protection.

Material changes will be communicated through our website and, where appropriate, direct messages to affected players. Continued use of the site after notice indicates acceptance of the revised policy.

Leon Casino takes privacy seriously. This Privacy Policy explains the types of personal information we collect, how we use it, and the choices available to our customers regarding that data.

Information We Collect

We collect information necessary to provide our services, including identity details, contact information, verification documents, transaction records, and play activity. Technical data such as device identifiers and IP addresses may also be recorded.

How We Use Information

Data is used to operate and improve our services, process transactions, verify identity, prevent fraud, comply with legal obligations, and provide customer support. We may also use aggregated information for analysis and service development.

Cookies and Similar Technologies

We use cookies and comparable technologies to enable core site functions, enhance performance, and personalise the user experience. Details are provided in our Cookie Policy below.

Data Sharing

We may share personal data with service providers who perform functions on our behalf, such as payment processors, identity verification firms, and analytics providers. We do not sell personal data for direct marketing purposes.

Data Security

We implement reasonable organisational and technical measures to protect personal data from unauthorised access, alteration or loss. No system is completely secure, so users should take sensible precautions such as protecting account credentials.

Data Retention

Personal data is retained only as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and applicable law.

Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal data, and to object to certain processing activities. Requests can be made to our support channels and will be handled in accordance with applicable law.

Third-Party Services

Parts of our service rely on third-party partners. These providers have their own privacy practices. We recommend reviewing their policies before sharing personal information with them.

International Transfers

In some cases personal data may be transferred across borders for processing. We take steps to ensure that appropriate safeguards are in place to protect information when it is transferred internationally.

Policy Updates

We may update this Privacy Policy periodically. Significant revisions will be posted on the site with an effective date. Users are encouraged to review this policy regularly.

Contact Information

Questions about privacy practices can be directed to our customer support channels available on the Leon Casino website.

This Cookie Policy explains how Leon Casino uses cookies and similar technologies to provide and improve our services. Cookies help us remember preferences, measure performance, and deliver relevant content.

What Cookies Are

Cookies are small text files placed on your device by a website. They can be session-based or persistent and are used to store information about your interaction with the site.

Types of Cookies

We use a combination of cookie types. The categories below describe common uses and how they affect your experience.

Essential Cookies

Essential cookies enable core functionality such as logging in, maintaining your session, and securing the site. Without these cookies some features will not function.

Performance Cookies

Performance cookies collect anonymous data about how visitors use the site, such as pages visited and error messages. This information helps us improve site performance and user experience.

Functional Cookies

Functional cookies remember choices you make on the site, such as language settings or account preferences, to provide a more personalised experience.

Marketing Cookies

Marketing cookies are used to deliver content and offers that may be relevant to you and to measure the effectiveness of promotional campaigns. These cookies may be set by third parties.

Managing Cookies

You can control cookie preferences through your browser settings or device controls. Disabling certain cookies may affect site functionality. Our site may also provide a cookie preference centre to manage consent choices.

Third-Party Cookies

Third-party services integrated into the site, such as analytics or advertising providers, may place their own cookies. We do not control these cookies and recommend reviewing third-party privacy policies for more detail.

Policy Updates

We may update this Cookie Policy to reflect changes in practices or technology. Updates will be posted on the site and, where appropriate, users will be asked to renew consent preferences.

These Betting Rules set out the general principles that govern betting activity on Leon Casino. They are intended to be clear and fair while ensuring the integrity of all transactions.

Eligibility

Betting services are available only to users who meet our account and age requirements and who are located in jurisdictions where participation is permitted. Users are responsible for ensuring they are legally permitted to place bets.

Account Requirements

Accounts must be registered with accurate personal information. Users may be required to verify identity and payment details before placing bets or accepting payouts. Misleading or false information may lead to account suspension.

Accepted Bets

Accepted bets must be placed in accordance with the stated market, stake, and timing rules on the site. Leon Casino reserves the right to refuse or limit bets where necessary to protect players and the integrity of the market.

Bet Settlement

Bets are settled according to the result recorded by the relevant event or game. Settlement rules and any applicable deductions are displayed in the market terms. Discrepancies are resolved in accordance with these rules.

Void Bets

Bets may be voided in cases of event cancellation, incorrect pricing, technical failures, or where there is evidence of compromised integrity. Customers will be notified of voided bets and any resulting adjustments.

Bonus Betting Rules

Promotional offers and bonuses are governed by separate terms and conditions. Bonuses may carry wagering requirements, expiration periods, and other restrictions that must be satisfied before withdrawals are permitted.

Technical Errors

Technical errors, including software faults and display issues, may affect bet acceptance and settlement. Where errors materially affect a bet, Leon Casino reserves the right to cancel or adjust affected bets fairly and transparently.

Fraud Prevention

We employ measures to detect and prevent fraudulent activity. Suspicious behaviour may result in account suspension, withholding of funds, and referral to appropriate authorities.

Maximum Payouts

Maximum payout rules, where applicable, are set out in specific market terms and prize descriptions. Leon Casino may limit maximum stakes and payouts to manage risk and ensure fair play.

Responsible Gambling

Betting must be conducted responsibly. We provide tools and support to help customers manage activity, including limits, reality checks, and self-exclusion options. Customers are encouraged to use these features where appropriate.

Rule Changes

Leon Casino may amend these Betting Rules from time to time. Updates will be posted on the site with an effective date. Continued use of the betting services after changes indicates acceptance of the updated rules.

These Terms & Conditions govern your use of Leon Casino. By accessing or using our services you accept these terms. Please read them carefully before registering or placing bets.

Acceptance of Terms

By creating an account or using the site you agree to be bound by these Terms & Conditions and any additional rules that apply to specific products or promotions.

Eligibility

Services are available only to individuals who meet age, identity, and jurisdictional requirements. Users must not be barred from gambling under local laws.

Account Registration

Registering an account requires providing accurate personal details. You are responsible for maintaining the confidentiality of account credentials and for all activity under your account.

Verification

We may require documentation to verify identity, address, and payment methods. Verification helps protect customers and prevents fraud. Failure to verify may restrict account access.

Deposits

Deposits must be made using authorised payment methods. Funds credited to your account are subject to the terms of the payment provider and any applicable processing times.

Withdrawals

Withdrawal requests are processed subject to verification and compliance checks. Withdrawals may be subject to minimum or maximum limits and standard processing times.

Bonuses

Promotional offers are subject to specific terms. Misuse of bonuses or attempts to abuse promotions may result in forfeiture of bonuses and closure of accounts.

Acceptable Use

Users must not engage in activity that harms the site, other users, or the integrity of the service. Prohibited conduct includes cheating, collusion, and any attempt to manipulate outcomes.

Prohibited Activities

Illegal activity, money laundering, and other illicit conduct are strictly prohibited. Suspected violations will be investigated and reported to relevant authorities as required.

Intellectual Property

All content, trademarks, and materials on the site are owned or licensed by Leon Casino. Users may not reproduce or use site content without permission.

Limitation of Liability

To the extent permitted by law, Leon Casino disclaims liability for indirect losses and limits liability for direct losses arising from use of the service. Users accept that gambling involves risk.

Account Suspension

We may suspend or close accounts for breach of terms, suspected fraud, regulatory concerns, or at the customer's request. Account closure may be accompanied by withholding of funds pending investigation.

Privacy

User privacy is governed by our Privacy Policy, which explains how personal data is collected, used, and protected.

Responsible Gambling

Leon Casino encourages responsible play and provides tools and support to help customers manage gambling behaviour. Players are expected to use these features appropriately.

Amendments

We may update these Terms & Conditions periodically. Significant changes will be posted on the site and communicated where appropriate. Continued use of the service after updates constitutes acceptance.

Contact Information

For questions about these terms or our services, please contact our support team via the channels provided on the Leon Casino website.

Last updated: 31 July 2026